Frequently Asked Questions
Q. What is your relationship to Berne?
A. Berne is one of the most popular brands National Workwear carries and that is why we have a dedicated website for Berne products, berneouterwear.com. If you are looking for the manufacturer, you can go to www.bernedirect.com.
Q. Do you warehouse everything on your site?
A. Most products on our website are either in our own warehouse or retail stores, but a few products are not. Those products that that we do not have on hand however, are generally readily available from our vendors.
Q. I received an email saying my item is out-of-stock, what does that mean?
A. While we are a fast-growing company, unfortunately we have not reached the level to have live inventory tied to our websites yet. That means sometimes a product is sold out before it can be updated on our website. Now, our goal is to have our website reflect our real time inventory status in the very near future.
Q. I ordered the product from National Workwear, so why did it come from the manufacturer?
A. National Workwear warehouses most of the styles you see on our site, but occasionally we will run out of a size, or the style is on the site because it’s really popular with the manufacturer but not in the region our stores are located. If we are out of stock, we will often drop ship the item directly to you from the manufacturer, so you don’t have to wait for us to get another delivery and then ship it you.
Q. What does “Heavy Volume” mean?
A. A large part of our business is outerwear and when the cold weather will hit can be unpredictable. When it does arrive, we receive many orders at once. We try to beef up staff in anticipation of the sudden increase in orders, but sometimes it is not enough. We like to be upfront and tell you that your order may take longer to process than our normal fast turnaround.
Q. I did not receive an email about my order status.
A. Immediately after you placed your order, you should have received an automated email confirming the order. If you did not see the email, please check your spam or junk folders. If you still cannot find it, please contact us (firstname.lastname@example.org or 1-800-566-4298, and we will verify that we have your correct email address.
Q. Do you resell to distributors?
A. National Workwear is a retailer that sells to the end user. This includes individuals and businesses. We do not sell to other distributors or anyone who intends to resell the products.